How to remove MotiveSB error

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MotiveSB.exe file information

The process Motive SmartBridge or SBC Self Support Tool Alerts or ntl:home broadband medic alerts or Sympatico NetAssistant or TELUS eCare SmartBridge or DSL Check-up Center - ALLTEL Alerts or BT Yahoo! Help Notifier or QuickHelp Alerts Notification or Aliant Net Assistant or Motive SmartBridge for One.Care customer support application or Casema SnelHelp Berichten or AT&T Self Support Tool Alerts or Verizon SmartBridge or cablecom assistant belongs to the software Motive System or TELUS eCare SmartBridge or Help and Support or Motive SmartBridge or QuickVCD Player v or Motive SmartBridge for One.Care or ORDATA II and KORDATA v or Pocket Mechanic v or Sympatico NetAssistant or Nutrition Interactive, or Verizon Online or Mpeg 2 plugins for Canopus or SBC Self Support Tool or NASCAR® Racing 2002 Season or Starry Night Enthusiast or Adobe Acrobat Reader or CCV Patch 501a or KPMG eSupport Center or ntl:home broadband medic alerts or Acoustica Effects Pack or Casema System or Verizon Online Help and Support or Verizon Online Help & Support or Mozilla Firefox or cablecom assistant or SBC Self Support Tool Alerts or MotiveSB.exe or HVAC SuperTech V or Verizon Online Support Center or DSL Check-up Center - ALLTEL Alerts by Motive Communications, Inc (www.motive.com) or TELUS (www.telus.com) or One.Tel or Casema, Inc or Motive, Inc.

Description: MotiveSB.exe is located in a subfolder of "C:\Program Files" or sometimes in a subfolder of the "My Files" folder - mostly C:\Program Files\ntl\BROADBAND MEDIC\SMARTBRIDGE\ or C:\Program Files\VERIZON ONLINE\SUPPORTCENTER\SMARTBRIDGE\. Known file sizes on Windows XP are 380,928 bytes (34% of all occurrence), 385,024 bytes, 438,359 bytes, 442,455 bytes, 327,680 bytes, 393,216 bytes, 339,968 bytes, 397,312 bytes, 417,792 bytes, 446,551 bytes, 450,647 bytes, 315,392 bytes, 454,743 bytes, 458,752 bytes, 16,897 bytes.
File MotiveSB.exe is not a Windows system file. The program is not visible. The process starts when Windows starts (see Registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run, HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run). It can change the behavior of other programs or manipulate other programs. Program uses ports to connect to LAN or Internet. MotiveSB.exe is able to monitor applications. Therefore the technical security rating is 82% dangerous, however also read the users reviews.

Recommended: Identify MotiveSB.exe related errors

External information from Paul Collins:

• "Motive SmartBridge" is not required to run at start up. System tray icon for the Virtual Assistant from AT&T Broadband, used to communicate internet problems via the network rather than telephone. Available via desktop shortcut or Start -> Programs - not required

Important: Some malware camouflage themselves as MotiveSB.exe, particularly if they are located in c:\windows or c:\windows\system32 folder. Thus check the MotiveSB.exe process on your pc whether it is pest. We recommend Security Task Manager for verifying your computer's security. It is one of the Top Download Picks of 2005 of The Washington Post and PC World.

Links: MotiveSB.exe, MotiveSB.exe

The error showed up on my computer following upgrade to IE7. Seems to be a part of AT&T's self help program. Accordingly I will try to update the MotiveSB software through AT&T Yahoo. If that doesn't work, I will remove the SBC self help software and see what happens.
  kankankee  

It's easy to find in your windows folder and delete without problems. Part of the NtL Broadband stuff
  Raypist  

It is just a crazy piece of crap that came with the Telus ADSL (eCare CD). It has stopped two of my computers from connecting to internet. I lost more than 10 days to figure out what the source of IP = 0.0.0.0 was! I resolved the problem with one of my computers (after 10 days) using Windows utility of "System Restore" (Start/All Programs/Accessories/System Tools). I have not been able to fix the second computer yet.
  DSL-Victim  

Usado pelo programa Assistente técnico do Speedy
  Seu Jorge   (further information)

it cut out my audio. As soon as I disabled it, got my audio back!
  Jackie Thomas  

Its related to my DSL software
  Jomzki  

SBC/AT&T uses this in their "Self Support Tool" that is a DOS based program that loads when a user logs into their home PC account. It prepares (does a diagnostic) connectivity to DSL service so that (presumably) all will go well. I too had found out that it "eats up" huge amounts of resources and causes me to get "bounced off" the web etc. THE FIX: use control panel, Add/Remove programs and remove the "Self Support Tool". This could be under SBC Self Support Tool or ATT Self Support Tool (or whatever your "Baby Bell" ISP names it). Remove the program. I got this information from AT&T.
  B.J.  

Further confirmation. Similar syptoms, Smartbridge appearing upon booting up - more a nuisance. This was stopped via C:\ Program Files\ntl\broadband\medic\smartbridge - identify PSAPI.DLL [in lower case] and remove the final 'L' then reboot and the Smartbridge window was gone. When closing down I noticed that I closed out more quickly than before. My set up had needes TWO 'Start/Shut down computer' operations to close out. This is no longer needed. This 'close down' was symptomatic of PSAPI.DLL.I had four 'programme file that contained the dreaded PSAPI.DLL. I checked all four and only one was
  heroldT   (further information)

My file folder 'Smartbridge' contained a file called SBRemove_English.exe . Running it uninstalled Smartbridge completely. Cunningly, the executable gives you no clues as to its function other than the name.
  Chris Kemp, UK  

It DOES revive my DSL (SBC/YAHOO) which crashes any time network is loaded (evenings, weekends). I recommend startup disable but keeping a desktop icon to "mat.htm" around. I am on the outer edge of DSL distance so they have to set me to minimum speed to get any reliability at all. I really hate calls to India (and the "Is it plugged in?" procedure before anything is done.
  Bill_E  

Very useful tool for Sympatico high speed broadband service.
  J.P. Thérien  

Causes Acrobat 8 Profesional to crash when use scan to pdf function.
  Cetera  

Installed AT&T DSL, came with installation, crashed MS Office Groove 2007
  Brett  

it's part of a program to monitor/troubleshoot internet connection issues
  Dominique  

It came with my Telus e-care. I have the same warnings for motivesb.exe pop up in a window everytime I access the internet.
  zenaluvgoddess  

More comments can be found here:
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MotiveSB scanner

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