What is RapportService.exe?

The .exe extension on a filename indicates an executable file. Executable files may, in some cases, harm your computer. Therefore, please read below to decide for yourself whether the RapportService.exe on your computer is a Trojan that you should remove, or whether it is a file belonging to the Windows operating system or to a trusted application.

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RapportService.exe file information

Windows Task Manager with RapportService
RapportService.exe process in Windows Task Manager

The process known as RapportService belongs to software Rapport or SweetPacks bundle uninstaller by Trusteer (

Description: RapportService.exe is not essential for the Windows OS and causes relatively few problems. The RapportService.exe file is located in a subfolder of "C:\Program Files" or sometimes in a subfolder of "C:\Documents and Settings". Known file sizes on Windows 8/7/XP are 1,266,920 bytes (16% of all occurrences), 1,652,536 bytes and 26 more variants. 
The program is not visible. The file is a Verisign signed file. The file is digitally signed. It is not a Windows system file. It can change the behavior of other programs or manipulate other programs. The software can be uninstalled in the Control Panel. RapportService.exe is able to record keyboard and mouse inputs, monitor applications and manipulate other programs. Therefore the technical security rating is 36% dangerous, however you should also read the user reviews.
If problems with Rapport or SweetPacks bundle uninstaller occur, you could also uninstall it from your computer using the Control Panel applet "Add/Remove programs".

Recommended: Identify RapportService.exe related errors

Important: Some malware camouflages itself as RapportService.exe, particularly when located in the C:\Windows or C:\Windows\System32 folder. Therefore, you should check the RapportService.exe process on your PC to see if it is a threat. We recommend Security Task Manager for verifying your computer's security. This was one of the Top Download Picks of The Washington Post and PC World.


User Comments

New Security software to help protect Online Banking sites even when you have malware on your PC
  Mark Liddle   (further information)
Recommened by ING Direct (during login process)
  blpatton   (further information)
was sent to my as an added protection for my internet banking, keeps a log of how many times you have entered your internet banking details into the computer you are using. reports back to you once a month
Security software usefull for online banking, uses lot's of memory.
Some banks use it on to prevent login details being acquired by other sites
    (further information)
Rapport security product, online authentication and secure SSL logins
It shows a tag in your browser to show if the site is "secure" or not according to their report.
Downloaded From Bank of America
uses up most of my active memory and won't let me disable it
irritating/unwanted/slows computer/didnt ask for it/wont go away
I found RapportService just about useless and difficult to remove, but can be easily removed in windows XP "safe mode" by deleating the "Trustee" folder
I tried to download unibule but it stoppd and now I cannot uninstall it but it keeps showing up when I start my computer . My computer says there is an error in the download
Received via my internet banking, appears to work but it does slow down my pc for the first 20 minutes from opening.
  Derek G Scott  
Recommended by first direct bank for security purposes
    (further information)
it slow down my computer
Downloaded from my bank. Constantly ipdates itself every 2 seconds using a massive amopunt of memory and resources
It is part of a security suite I downloaded. It works with my bank to ensure the integrity of my internet connection to my online banking. It does little else except monitor sites that I type passwords into when I register for membership access and reminds me if I want to use Rapport to also secure my connection to this site as well. From their website: What is Rapport?Rapport is a security software application that provides online transaction protection and protection from online identity theft for consumers. You can use Rapport to protect your web browser sessions with any website that contains private or personal information. Examples include online bank accounts and any websites where a secure connection is desired, esp. now that SSL 2 has been breached and made less secure.
  Jim Wrightsman   (further information)
downloaded it on recommendation by my bank. To remove, try a specialist uninstaller such as revo uninstaller (there is a free version)
Downloaded through Bank of America. Slows down my computer.
Works alongside antivirus and firewall security programs to keep your banking info safe online
  Karl   (further information)
Installed as part of online banking protection
I believe it was provided by my bank to prevent activity that might allow other programs or persons from recording or capturing information that may be used to scam online banking
  SharpePunk   (further information)
This was recommended by my Bank (Bank of Nova Scotia) to be installed as additional layer of protection for online banking and purchasing.
  John Watt   (further information)
defintely provided by the banks for more secure transactions
  Yusuf H  
Read this link to Scottish Bank RBS's web site saying what RAPPORT does
  wales56   (further information)
I downloaded it from my bank web site. It will give you a report if you asked it to, it says it prevents keylogging, clock some cookie acesses, protects passwords. You can also have it protect websites for safe use but that is user initiated.
  Jane   (further information)

Rating chart

Summary: Average user rating of RapportService.exe: based on 24 votes with 26 user comments. 9 users think RapportService.exe is essential for Windows or an installed application. 7 users think it's probably harmless. 4 users think it's neither essential nor dangerous. 3 users suspect danger. One user thinks RapportService.exe is dangerous and recommends removing it. 4 users don't grade RapportService.exe ("not sure about it").

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Best practices for resolving RapportService issues

A clean and tidy computer is the key requirement for avoiding problems with RapportService. This means running a scan for malware, cleaning your hard drive using cleanmgr and sfc /scannow, uninstalling programs that you no longer need, checking for Autostart programs (using msconfig) and enabling Windows' Automatic Update. Always remember to perform periodic backups, or at least to set restore points.

Should you experience an actual problem, try to recall the last thing you did, or the last thing you installed before the problem appeared for the first time. Use the resmon command to identify the processes that are causing your problem. Even for serious problems, rather than reinstalling Windows, you are better off doing a repair of your installation, or in the case of Windows 8, executing the DISM.exe /Online /Cleanup-image /Restorehealth command. This allows you to repair the operating system without losing data.

To help you analyze the RapportService.exe process on your computer, the following programs have proven to be helpful: Security Task Manager displays all running Windows tasks, including embedded hidden processes, such as keyboard and browser monitoring or Autostart entries. A unique security risk rating indicates the likelihood of the process being potential spyware, malware or a Trojan. Malwarebytes Anti-Malware detects and removes sleeping spyware, adware, Trojans, keyloggers, malware and trackers from your hard drive.

Other processes

RapportService.exe [all]