How to remove an sprtcmd error

The free file information forum can help you determine if sprtcmd.exe is a virus, trojan, spyware, or adware that you can remove, or a file belonging to a Windows system or an application you can trust.

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Sprtcmd.exe file information

The process known as Dell Support Center Updates or Desktop Doctor or Verizon Download Manager or Dell Support Center (Support Software) or Qwest Quickcare (version 2.5) or Spinco Download Manager or Road Runner Medic (version 6.0.0.6)

belongs to software SupportSoft sprtcmd or Dell Support Center Updates or TalkTalk Assist & Go or Qwest Update Utility or BellSouth® FastAccess® DSL or Dell Support Center or FastAccess® DSL Help Center or Sonera Internet Avustaja

by SupportSoft (www.supportsoft.com) or Qwest or TeliaSonera Oyj.

Description: sprtcmd.exe is located in a subfolder of "C:\Program Files". Known file sizes on Windows 7/XP are 206,064 bytes (42% of all occurrences), 192,512 bytes and 11 more variants.
File sprtcmd.exe is not a Windows system file. There is no description of the program. File sprtcmd.exe is a Verisign signed file. Sprtcmd.exe is certified by a trustworthy company. The program starts when Windows starts (see Registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run, HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run). The program has no visible window. sprtcmd.exe is able to monitor applications. Therefore the technical security rating is 25% dangerous, however also read the users reviews.
If you encounter difficulties with sprtcmd.exe, you may also turn to the software developer, Qwest, for advice, make sure that you have installed the latest version or uninstall the associated program (Start > Control Panel > Add/Remove programs > Qwest QuickCare or Dell Support Center).

Recommended: Identify sprtcmd.exe related errors

Important: Some malware camouflages itself as sprtcmd.exe, particularly when located in the c:\windows or c:\windows\system32 folder. Therefore, you should check the sprtcmd.exe process on your PC to see if it is a threat. We recommend Security Task Manager for verifying your computer's security. This was one of the Top Download Picks of The Washington Post and PC World.

Score

User Comments

For Dell Support
Phil

I found this file in C:\Program Files\Dell Support Center\bin
RL Applegate

Also used as AT&T Self Support Tool
(further information)

I have a Dell Inspiron running the Dell Support Center software [SupportSoft Sprocket Service (dellsupportcenter)... C:\Program Files\Dell Support Center\bin\sprtsvc.exe /service /p dellsupportcenter], could these to files in that run side by side in Windows Task manager be related???
Spirit of Daniel

On my machine it was Comcast's Desktop Doctor. Not dangerous, just proprietary and ridiculous.
Perrydalian

Used by the ISP "O2" for support - safe if in the O2 folder.
did-dad

It's irritating as all hell and performs no useful function
Paul Freeman

It is associated with Dell Support Center
Scott

part of Dell Support Center
George

if signed by supportsoft it was created as part of a remote service application used by other remote support services
dan

It's part of the O2 ADSL install package
w00t

Got comcast recently, so I suspect it's 1
Weirdwindows

Quest DSL may include this in their software. Haven't seen this error prompt before but it could also be a recently dowloaded bug. I am running System Mechanic. I get this error when computer is turned on or new disk is put into drive. This exe is telling me "there is no disk in the drive" after I have put one in.
J. Coleman

It´s for dell support
Surferboy77 (further information)

qwest/windows live care uses this program scanning potentally harmful programs or files
Dan the computer dummy (further information)

Installed with Comcast Desktop Doctor. It shouldn't require a runtime process. I ended mine using Windows Task Manager but left the icon avaiable on my Desk Top.
Chuck

stops windows shutting down on rebootduring update
emacdonald

Comcast Support Doctor applette
Joe

Part of Qwest Quick Care
`Rich

part of Dell Support Center
DougD

It is by my ISP (Telefonica O2). Its function is related to updating O2 software, including troubleshooting and adware
James Campbell

Waste of space, Morons at verizon use this to install software that activates westell modem/router, Plus its windows only, hurrah for closed platforms.
Matt

VerizonServicepointComHandler.exe(Radialpoint, Inc). In Verizon VSP folder and VerizonDM(dwnld mgr) triggers support cpl's help tools etc. from SupportSoft, Inc. for Verizon
Joseph Mann

It's part of my Dell Support center. It started giving an error right after Dell Support install.
Phil

used by TalkTalk Assist and Go (useless, never finds the real problem)
Andrew Gillham

EULAlauncher

I have the double whammy.I have verizon and comcast,and at start up it goes crazy then settles down.Its harm less.
Bigg

didn't see sprtcmd until i got comcast
sonny

I have been getting a sprtcmd.exe error EVERY TIME i log off of Window's xp ever since I switched from Verizon to Optimum Online. VERY annoying. It takes a couple of minutes to "back up files" (?) and i don't even understand what files it is backing up. I think it is suspicious...maybe a Trojan. Definately annoying.
Bhakti

VerizonDM
Jim

I found this file in C:\Program Files\Dell Support Center\bin
aiga1965

Its part of dell support center and it MAY cause problems. The problem on my old windows xp machine it got corrputed and I was FORCED TO BOOT AND NUKE Windows Xp and upgrade to vista
john mascot

This is an extremely intrusive process. It appears to be used by ISPs to monitor customer activity and is likely dangerous. The process maintains detailed logs of system activity. In my case, it logs information to desktop/username/local/softsupport/verizondm/username/verizondm/logs. The volume and frequency of data would indicate that it is also resource intensive.
RLB

I called Verizon, since I found the sprtcmd.exe file under the c:\program files (x86)\verizondm directory in subfolder bin. The tech specialist said it is not doing anything harmful and if I choose to, I could remove it. Since it's creating logs on a daily basis, and collecting software info from the system directory in the logs, I am going to remove it.
Neil Piper

Summary: Average user rating of sprtcmd.exe: based on 39 votes with 34 reviews.

6 users think sprtcmd.exe is essential for Windows or an installed application. 9 users think it's probably harmless. 18 users think it's neither essential nor dangerous. 4 users suspect danger. 2 users think sprtcmd.exe is dangerous and recommend removing it. 6 users doesn't grade sprtcmd.exe ("not sure about it").

Sprtcmd scanner

Security Task Manager shows all running Windows tasks including embedded hidden functions (e.g. keyboard or browser monitoring, autostart entry). A unique security risk rating indicates the likelihood of the process being potential spyware, malware, keylogger or a Trojan.

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